What Should You Do When Facebook Shuts Your Ad Account Down

If you are a business owner who is highly reliant on Digital Marketing for customer acquisition - your Facebook Ad Account is one of the most important Digital Assets you may possibly have. One of the biggest problems that you could ever encounter, then, is a disabled Ad Account! Uh-oh!

If this has ever happened to you, or it’s currently happening now, better read on! Below you’ll learn about the usual causes - and most importantly, the next steps you’ll have to take to hopefully get Facebook retract the Ad Account Deactivation!

WHY WOULD FACEBOOK DO THIS TO ME???

There are many reasons for facebook to disable your Ad Account.
Among the reasons are:

Failed Payment
Whether it be your Ad Account's with FB Payment issues, your personal account, or any advertiser account affiliated to your Ad Account - Facebook can flag and disable it.

• Ensure that all accounts connected to your Ad Accounts have a clean payment status with Facebook
• Check your affiliated payment methods and ensure that they are integrated correctly
• Contact your bank or payment method provider to ensure that your payment accounts have no problems
• Appeal for internal review and provide necessary confirmation information that will be requested by Facebook by clicking on the hyperlinked contact us on the notification in your ads manager.

Flagged for Unusual Activity
Sometimes Facebook will disable your ad account to ensure you account security. This is often related to new access permissions, detected dynamic IP addresses of users, or any irregular changes done to Ad Account settings or payment methods.

• Review your IP address settings
• Review your Ad Account Access Permissions
• Appeal for internal review and provide necessary confirmation information that will be requested by Facebook by clicking on the hyperlinked contact us on the notification in your ads manager.

Failure to Comply to Facebook Advertising Policies

Sometimes you’ll get this reason and you won’t even know why… Most business owners dive to advertising with none to little knowledge about the limitations and restrictions imposed by Facebook.
"It's just a sensitive time especially during the election period."

• Make sure you review and take note of the Facebook Advertising Policies.
• Review your ads; if you think you have been compliant - appeal their decision by clicking on the hyperlinked contact us on the notification in your ads manager.

I RECEIVED AN EMAIL SAYING THEIR DECISION IS FINAL!! WHAT DO I DO??

If you’re the type who can accept defeat right off the bat - you can proceed by letting go of the disabled ad account and create a new Business Manager and Ad Account​.
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Upon creating your new accounts, make sure you connect a secure payment method, and start off advertising small with a Brand Awareness or Post Engagement Campaign.

​If you’re the type who aggressively wants to restore their account for the important investment you have allocated in it - You can seek help through Facebook Chat Support for an internal review and reevaluation of your appeal/s.

HOW CAN I MAKE SURE THIS DOES NOT HAPPEN AGAIN?

To be honest, you can't 100% guarantee it.
But, here are tips to help you stay within Facebook Guidelines and avoid getting flagged:

1. Test ads before making duplicates! Wait for ad approval for one ad before proceeding to create more!
2. Study and take to heart the Facebook Advertising Policies! Make sure all advertisers of your ad account are well informed about this.
3. Create a back up ad account. This will ensure that you can still run your ads while you are appealing for reactivation.
5. Only have payment information on the account you’re actively using. Make sure your payment method is valid and useable!
6. Use the Business Manager and stop using your personal ad account.

Getting your Facebook Ad Account Disabled is a tough time... but surely whatever Facebook's decision will be - you can get through it!

Get Flagged OR Get Help
Are you busy handling the operational side of your business?

If yes, then who takes care of the marketing and advertising? 

CPC Ninja offers social media management. We make sure you’ll get what you paid for in terms of creating and managing promotions, payment schedules, optimizations and creatives that are compliant with the FB policies. 

In short, you’ll get FB approved and at the same time make amazing ROI while asleep.?? If you want to know what it takes not to get flagged,
​CLICK >>>

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CPC Ninja Agency

This blog is written by: Hazel (CPC Ninja Ads Manager/ Team Leader / Facebook Strategist)